Your privacy matters to mm1919. This Policy explains what personal data we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold over your information as a player on our platform.
This Privacy Policy ("Policy") is issued by mm1919 ("the Company", "we", "us", "our") and applies to all personal data collected through your use of the mm1919 website (mm1919.org), account registration, gaming activity, customer support interactions, and any other engagement with mm1919's services. By using the mm1919 platform, you acknowledge that you have read and understood this Policy. If you do not agree to the terms of this Policy, please refrain from using our services.
1.1 mm1919 is committed to handling your personal data responsibly, transparently, and in compliance with applicable data protection laws. This Policy describes our practices in plain terms so that every Malaysian player can understand exactly how their information is managed.
1.2 This Policy should be read alongside our Terms & Conditions, which govern your use of the mm1919 platform generally. In the event of conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy prevails.
1.3 mm1919 operates under an international gaming licence. Our data processing practices are subject to the regulatory requirements of the licensing jurisdiction in addition to any applicable Malaysian data protection legislation.
We collect personal data from you in the following categories:
| Category | Examples of Data | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, gender, national ID (MyKad) number, passport number | Account registration; KYC verification |
| Contact Data | Email address, Malaysian mobile number, residential address | Account registration; support interactions |
| Financial Data | Payment method details (e-wallet IDs, bank account numbers), transaction history, deposit and withdrawal records | Payment processing; account dashboard |
| Technical Data | IP address, device type, browser type, operating system, session logs, login timestamps | Automatic collection via platform access |
| Usage Data | Games played, bets placed, game history, sportsbook selections, bonus usage, session duration | Platform activity tracking |
| Communication Data | Live chat transcripts, support ticket content, email correspondence | Customer support interactions |
2.2 We do not collect special categories of sensitive personal data (such as biometric data, health information, or political opinions) unless expressly required by regulatory compliance obligations.
2.3 Where data collection is mandatory for regulatory purposes (such as age verification and anti-money laundering checks), failure to provide the requested data will result in our inability to provide services to you.
mm1919 uses your personal data for the following purposes:
mm1919 processes your personal data on the following legal bases:
5.1 mm1919 does not sell your personal data to third parties for commercial marketing purposes. We may share your data with the following categories of recipients strictly as necessary:
5.2 All third-party service providers with whom mm1919 shares data are bound by contractual confidentiality and data protection obligations. We conduct due diligence to ensure third-party processing standards are appropriate.
6.1 The mm1919 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, analyse usage, and deliver relevant promotional content.
6.2 The following categories of cookies are used:
6.3 You may configure your browser to block or delete cookies. Note that disabling strictly necessary cookies may impair the functionality of the mm1919 platform, including login and payment features.
7.1 mm1919 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, including compliance with legal, regulatory, and licensing obligations.
7.2 Account data is retained for a minimum of five (5) years following account closure, in accordance with standard gaming licence AML record-keeping requirements. Financial transaction records are retained for the same period.
7.3 Game and betting history logs are retained for the period required by our licensing authority. Support and communication records are retained for three (3) years following resolution of the relevant matter.
7.4 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an individual.
8.1 mm1919 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction.
8.2 Security measures include: 256-bit SSL/TLS encryption for all data in transit; encrypted storage for sensitive account and financial data; access controls restricting internal data access to authorised personnel on a need-to-know basis; two-factor authentication options for player accounts; continuous monitoring for anomalous login and transaction activity.
8.3 In the event of a data breach that poses a risk to your rights and freedoms, mm1919 will notify affected players and relevant regulatory authorities within the timeframes required by applicable law.
Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by mm1919:
To exercise any of these rights, submit a written request to [email protected]. We will respond within 30 days of receipt. Identity verification may be required before the request can be processed.
10.1 The mm1919 platform is strictly intended for users aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21.
10.2 If mm1919 becomes aware that personal data has been collected from an individual under 21, that account will be immediately suspended, all associated data will be securely deleted, and any deposited funds will be returned via the original payment method.
10.3 If you believe a minor has registered on the mm1919 platform, please notify us immediately at [email protected].
11.1 As an internationally licenced platform, mm1919 may transfer your personal data to service providers and regulatory authorities located outside of Malaysia. Such transfers are made only where appropriate safeguards are in place, including contractual data protection clauses and recipient jurisdiction assessments.
11.2 By using the mm1919 platform, you consent to the transfer of your personal data to jurisdictions outside Malaysia as described in this Policy, subject to the protections described herein.
12.1 mm1919 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via their registered email address at least seven (7) days prior to the effective date of the change.
12.2 The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the mm1919 platform following the effective date of any changes constitutes your acceptance of the revised Policy.
12.3 We encourage you to review this Policy periodically to stay informed of how mm1919 manages your personal data.
For any questions, concerns, or requests regarding this Privacy Policy or mm1919's data processing practices, please contact us:
Email: [email protected]
Live Chat: Available 24/7 on the mm1919 platform. For data privacy matters, please indicate "Privacy Enquiry" in your message to ensure the request is routed to the appropriate team.
We aim to acknowledge all privacy-related enquiries within 3 business days and provide a substantive response within 30 days. For regulatory complaints regarding data processing, you may also refer to the relevant data protection authority in your jurisdiction.
Six pillars of mm1919's data protection commitment to every Malaysian player.
Every session on mm1919 is protected with 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal data travel encrypted — no plaintext transmission.
Internal access to player data is restricted to authorised personnel on a strict need-to-know basis. All internal data access is logged and subject to regular audit.
mm1919 does not sell your personal data to advertisers, data brokers, or any third party for commercial gain. Your information is used only to operate and improve our platform.
Access, rectification, erasure, and portability rights are all honoured. Submit a request to our support team and receive a response within 30 days, every time.
Data is held only as long as legally or operationally necessary. Post-retention data is securely deleted or anonymised — not archived indefinitely without purpose.
In the unlikely event of a data breach, mm1919 will notify affected players and relevant authorities promptly and within legally required timeframes — no silence, no delays.
Your data is protected, your funds are secure, and our support team is available around the clock. Log in to mm1919 and play with confidence — or review our FAQ for common privacy questions.